APPLICATION OF SYSTEMS THEORY IN A HEALTH CARE ORGANIZATION 1
Applicationof Systems Theory in a Health Care Organization
Thesystems theory is a way of studying a system as one unit and it helpsfocus on the primary purpose of the unit for instance the way ahospital provides health care services. This system helps oneunderstand how a system works as a whole as well as know where theflows among the parts of the system. The components of a systemstheory include the input which includes anything that enters thesystem, throughput which converts input into a service or finalproduct, output which is the final product or service of a system.Feedback loop which is the monitoring process that ensures all isworking well, controls and environment which pinpoints where theflaws are and the conditions before the output is out, goals andmission that defines the objectives and goals of the system andlastly evaluate the system that includes determination of whether themission has been fulfilled.
Cardiac& Respiratory Therapy department is one of the many departmentsin the Pocahontas Community Hospital. The department is responsiblefor the lung and heart patients, it ensures that the patients arewell evaluated as well as diagnosed properly.The hospital has awide range of personnel who ensure that all the responsibilities arecarried out.
Oneof the problems in the department however is that of communication. Exchange of information very poor among the personnel and the healthcare team this has led to failure in keeping of medical recordswhich are usually undated and untimed entries. This ultimately leadsto poor outcomes of the department. The organization is both formaland informal in this regard, shift reporting is interrupted andconfused due to the lack of pertinent information during the shiftsamong the nursing team (Miller, 2009). The relationship among theteams is not cordial and this ultimately this doesn’t allow muchtime to discuss care measures or even reports to ensure importantinformation is not left out and which is critical for the patients.
Implementationof a holistic approach to healthcare for the patients is the ultimateand most valuable decision in order to create a sound andcomprehensive plan of care. This means that communication must belooked at when it comes to dealing with the life of another humanbeing. Therefore to improve healthcare outcomes of the patients,communication lines should be uncluttered and effective especiallyamong the nurses, management stuff and the therapist who play thebiggest role in taking care of cardiac and respiratory patients. Ifcommunication of the team is effective then it will be in a positionto discuss the emotional, psychosocial plans, medical care or evendischarge plans of the patients (Ziegler, 2005). This means thatinformation will be shared and all the ideas will be combined all forthe better care of the patients.
Thisproblem exists at the cycles of events within the systems theory. Inthe open system, sharing of information and exchanging of ideas isimportant as it helps in the well-being continuity of the health caresystem. If all the personnel are not functioning with the samemission then the outcomes will be awful which is detrimental to thepatients and this facilitates a breakdown of the whole system. Themission of the organization is serving the patients with the top moststandards of cost-effective, convenient and compassionate healthcare. Ensuring that the heart and lungs patients are properly treatedin the Cardiac & Respiratory Therapy department will uphold themission and values of the organization. This means that thedepartment ought to do whatever it takes to take good care of theirpatients.
Oneof the ways that this barrier in communication could be scraped outis using an open system approach in the unit that allows for acollaborative treatment plan, this way everyone will be included inthe schedule and no one will feel left out. The individual teammembers will engage in discussions on what it to be done, who is todo it and at what time it is to be done. This way, there will be aflow of events which will help in healthcare improvements with thepatients as the lines of communication will be effective (Maurer,1971)
Toachieve this, goals and objectives should be set, for instance theteam should come up with what is to be achieved by the personnel thatis duty. This includes among other writing of a report which shouldbe updated on a daily basis. The other team members should act asmentors of the duty on team this means that they should keep theteam on duty on its toes to make sure that nothing goes wrong duringthat time. Their reports will be reviewed and corrected wherenecessary. Another goal should be to keep create an environment whereall the personnel have the same objectives of creating a costeffective, convenient and compassionate health care to the patients.To know whether their goals have been achieved, the general outcomesand client satisfaction should be the ultimate indicator.
Theoperations of the unit are usually thoroughly followed up by thelicensed nurses, they usually check on conditions, care assignmentsand overall status of the unit. Keeping a loop on the policies andprocedures that are crucial to the best performance of the unit thatcan be achieved will be of great help. Going round the wards andgreeting the patients, the management stuff going through the reportsand noting what ought to be included in the report and so on. Thesepolicies will help even in collecting of specific information thatrelates to the patients (Kernick, 2004). In addition, all thepersonnel in the unit is responsible for the upholding of the unitsstandards. Everyone should keep in mind what their part is and whatis expected of them, this is mostly to prevent failure on someindividuals and blaming it on their counterparts.
Openand effective communication will definitely help in improving thestandard care of the cardiac and respiratory department this ismostly because the working relationships will improve which willultimately reflect on the patients’ outcomes and their satisfactionwith the services rendered and health care given. The pace set willeventually become a daily routine which will formulate a culture ofgood performance form the co-workers. This will uphold the values andmission of the hospital generally. Continuous developments in healthcare standards will be noted and the overall quality performance ofthe staff will be recorded. Serving the patients with the top moststandards of convenience and compassionate health care is theirmission which given the culture to be set will be reflected on theoutcomes.
Miller,K. (2009). Organizationalcommunication: Approaches and processes.Boston, MA: Wadsworth Cengage Learning.
Ziegler,S. M. (2005). Theory-directednursing practice.New York: Springer Pub. Co.
Maurer,J. G. (1971). Readingsin organization theory: open-system approaches.New York: Random House.
Kernick,D. (2004). Complexityand healthcare organization: A view from the street.Oxford: Radcliffe Medical Press.