Personal Interview




Carol Janette

Age:31 years

Job Human Service Generalist, Child Care Counselor

Organization:Child Care facility

Interviewer:What type of agency do you work for?

Interviewee:I work for a child care facility. The organization of the facility isto help the people were serve lead a more autonomous, satisfying, andproductive life, which is accomplished by utilizing the society’sresources, knowledge, and technical innovations. My organizationconsiders me as one of its agents bestowed with the responsibilitiesof empowering and assisting groups, individuals, communities, andfamilies to alleviate, prevent, and better cope with social crisis,stress, and change. The objective of our organization is to help thefamilies, individuals, and communities that were target functioneffectively in all aspects of their lives.

Interviewer:What do you consider to be the main focus of your job?

Interviewee:I play the roles of counseling in our child care facility. As a childcare counselor, my main focus is to promote a positive and safeenvironment with the objective of helping children in our facilitysee the positive side of life and empower them to overcome challengesthat they face in life. I perform different roles, but within thescope of my specialty as a child care counselor. Some of my keyresponsibilities include maintaining a therapeutic environmentthrough counseling, teaching children about life skills, behaviormodification techniques, and positive discipline. As a counselor, Ihave to observe and respond to behavioral issues promptly, but underthe guidance of the safety standards that facilitate problem solving,listening, and the existence of a positive environment for thebenefit of all residents.

Interviewer:What does a typical day look like?

Interviewee:I would describe my typical day as a busy moment since I have toswitch from one task to another. My day starts at 6 am when I wake upand do some physical exercise in the gym before taking the breakfastand go to the child care facility. I deliver counseling services toindividual or group children depending on the schedules made by thefacility administrator. I use the New Haven reports and protocols todocument the daily behavior of the children I counsel. Activities inmy daily group counseling sessions include teaching children the mostdesirable personal and health habits as well as independent livingskills. The child care facility has also bestowed me with theresponsibility of enforcing daily counseling program sessions withthe guidance of the program specialist. My facility expects me toensure that the therapeutic plans are effectively implemented, whichmeans that my daily activities have a significant influence on thequality of services delivered by the child care facility.

Interviewer:What population (such as homeless individuals, economicallydisadvantaged individuals, or people in a specific age group) do youserve?

Interviewee:Our child care facility takes care of pre-adolescent children agedbetween 8 years and 12 years. We serve this population because webelieve that if the pre-adolescent population is prepared well justbefore it enters into the most delicate phase of life, adolescence,they will be able to overcome life challenges and lead a responsiblelife. The counseling service we offer to the pre-teen childrenempowers them to take care of themselves and make sensible decisions.Adolescence is characterized by people’s attempt to define theirown lives and come up with their own identity. We believe thatteenagers, who are properly counseled and prepared to faceadolescence, will be able to come up with a positive identity.

Interviewer:What motivates you to remain involved in human service?

Interviewee:First and foremost, working with children motivates me to wake upearly and reach my place of work in time without being compelled todo so. This is because I find my job as an opportunity to help ourfuture generation see life from its positive side and considerchallenges as potential opportunities for them. In addition, myinnate desire to assist those in need motivates me to remain in humanservice probably up to my retirement age. I also feel that I have apersonal responsibility for children. I went through a similar childcare program, which makes me feel that I have a debt to pay, which Iwill accomplish by counseling children. Moreover, I am an endlesslypatient person, which is a value that has motivated me to continuehelping children, including those who do not express any interest inmy service to them.

Interviewer:What obstacles and controversial issues do you face in your humanservice work?

Interviewee:Being a human service worker is challenging, especially when one isdealing with children. In my case I face two major obstacles. Thefirst one is the lack of parent interest in the progress of theirchildren. It is worthwhile noting that, although I am a professionalcounselor, my efforts may fail to yield the desired results ifparents all the roles of guiding their children to me. Unfortunately,this is a common challenge that I have to deal with given that manyparents are too busy and have little or no time for their kids.

Thesecond obstacle occurs when I have to deal with children with specialneeds. We help children who come from different backgrounds and havedifferent needs. At times a counselor may require the assistance ofprofessionals with different specialties, but the special skills arehard to get. The lack of special skills to help me deal with childrenwith special needs reduces the effectiveness of my interventions.

Besidesthe obstacles that affect my work, I have to deal with severalcontroversial issues. It is difficult for a professional counselor toignore the impact of culture on the effectiveness of the counselingservices, especially when working with a culturally diversecommunity. I have managed to deal with the controversial issues thatresult from cultural diversity by advancing my cultural sensitivitythrough training and learning how to accommodate different views heldby people from different cultural backgrounds.

Interviewer:What do you like and dislike about your human service role?

Interviewee:Although I love my human service work in general, there is one thingthat I don’t like about the roles. The first thing that I dislikeis bureaucracy where my employer facility requires me to followstandard procedures in executing my duties and a long reportingprocess. I feel that the bureaucracy limits my flexibility indelivering services in a manner that I feel will be effectivedepending on the needs of each child. However, one thing I like abouthuman service roles is that they all guide me towards viewing lifebeyond self. By this I mean that all human service roles are directedtowards helping people, other than the person delivering theservices.


Dunn,J. (2014). Child care counselor. CaliforniaDepartment of Social Services.Retrieved June 28, 2015, from