PointOf Sale in Restaurants
Pointof Sale in Restaurants
Inpreparation of POS system discussion with other managers, I conducteda research by interviewing a restaurant teller who already uses thesystem. I conducted the research through a phone call as a method ofdata collection in getting the opinion of the teller concerning thetool, the hardware components, the varied point of sale software andthe system security. I also reviewed the articles that have initiallydiscussed the topic in details. In addition, I searched the web andother journals to get further information concerning the topic ofdiscussion.
Pointof sale system is an automated computer-based tool that completestransaction at the point of purchase. It comprises of a softwaresystem that is able to input data as well output information in theform of a receipt. This is a cash register system where the tellerinputs the data of the item the customer purchases, and a receipt isproduced at the end of the sale. It is a modernization of thetraditional punching button cash registers but with the potential tostore information as well as networking and an easier user interface.The system offers a variety of modes of payments including electronictransfers as opposed to the cash only sale policy of the traditioncash registers. Most POS are set up according to the organizationindustry or company and according to their individual need. From theinformation keyed into the system, the companies are able to factorin the demand from the customers and are thus able to supply thisdemand according (Lee et al., 1997).
Fromthe articles and journals, a good Point of sale system reviewed isthe Revel system. A cloud-based system holds a large volume of dataat a go. With tested market experience even in the restaurantindustry, it is best suited for the StellarSuites.A fast efficient automated system uses iPadscustomized to suit the need of the hotel. It has a high-end securitysystem that will be able to provide confidentiality of the datawithin the network and has a good support system. It has a high usersrating and very commendable reviews from the players in the sameindustry.
Thesystem’s function is to make decision in the company concerningsales supply and marketing. Sales recorded portrays real-time to themanagers as they happen and they are able to identify the productsand services that are on demand. In the hospitality industries,managers are able to keep track of the inventory and know when andwhat to add as how much to add to their stores. This keeps theirservices in check and maintains efficiency. In accounting, themanagers are able to keep track of the sales as well as theexpenditure as well as minimize errors in calculations and budgetingstrategies. In addition, they are able to keep track of all financialtransactions to book. As the system allows information sharing allowsfor work together and utilize the information for improvingefficiency in providing services (Croson and Donohue, 2003).
Thissystem is efficient due to its potential to fast store large volumeof data and thus increasing the profit margins of the restaurant. Thesystem reduces the loss of money through inaccurate manual data dueto automation and rare chances of making mistakes. Time to serve acustomer is reduced and allows more customer to be served within a gothere by more profits for the restaurant. There is also cut back onnon-essentials to be used in the restaurants and this can be easilyidentified and thus minimize on the cost hence more profit.
ThePoint of sale system is beneficial to the hotel as well as theclients. Fulfillment of the customers need is a combined effort ofservice of all the chains involved (Chopra and Meindl, 2004).The datathat was usually keyed in manually by the teller that was tedious andslow (Williamson, 2007) is now automated and by far much faster.Orders made by the customer are easily, sent to the kitchen at thatparticular time, and thus reduces the time the customer has to waitfor their order. The system has also allowed for the guest to havetheir meal and services added to the guest services rooms whichappeals to the customer as they don’t have to come down from theirrooms just for meals. This gives the hotel a classy outlook andcustomer appeal there by attracting more clients.
Fromthe research, the brand reviewed is the Revel system that has apotential to hold enormous information at ago. The web review thebrand as an essential system that can helps managers to monitor boththe sales and the accounting system for their industries. From thearticles reviewed, the author of the article, is well equipped withthe information concerning POS system hence has the potential toelaborate in details the topic in question. Additionally therestaurant teller interviewed, seems to have knowledgeableinformation concerning the topic due to the experience of using thesystem. Finally, the tool is beneficial to the users as it eases theworkload and it is fast.
Chopra,S. and Meindl, P. (2004). SupplyChain Management: Strategy, Planning, and Operations.Prentice Hall, Upper Saddle River, New Jersey.
Croson,R. and Donohue, K. (2003). ‘Impact of POS data sharing on supplychain management: an experimental study’. Productionand Operations Management,Vol. 12, No. 1, pp.1–11.
Lee,H.L., Padmanabhan, V. and Whang, S. (1997) ‘Information distortionin a supply chain: the bullwhip effect’. ManagementScience,Vol. 43, No. 4, pp.546–558
Williamson,E.A. (2007). An evaluation of inter-organisational informationsystems development on business partnership relations. InternationalJournal of Business Science and Applied Management, Vol.2, No. 3, pp.36–50.